The phone conversation
Talking to a business lender on the phone
How a call with a business loan specialist actually goes: what to say first, what we'll ask, what you should ask us, and what happens once you hang up.
Talking to a specialist
Want to talk to a business loan specialist, not fill in forms? Here's who answers, what they can do on one call, and how to get the most out of ringing.
Read the guide →What to say when you call
A plain-English script for the first minute of a call to a business lender: the four things to say, what to leave out, and examples you can adapt.
Read the guide →Questions we'll ask
The questions a business loan specialist asks on the first call, grouped by topic, with the reason behind each one and how to answer if you're not sure.
Read the guide →Questions to ask us
The questions worth asking a business lender on your first phone call: costs, timing, security, guarantees and what if plans change. With a printable list.
Read the guide →Call-backs
Asked for a business loan call-back? When the call usually comes, what number shows, what to do if you miss it, and how to check it's genuinely us calling.
Read the guide →How long the call takes
How long a first business loan phone call usually runs, what makes it shorter or longer, and when a second call makes sense. Plan fifteen quiet minutes.
Read the guide →Phone or online?
Calling versus enquiring online for a business loan: when a phone call is faster, when the form suits better, and what happens next. Same team either way.
Read the guide →Calling for a client
How an accountant, bookkeeper or adviser can ring a business lender for a client: consent, what to have ready, and when the owner needs to join the call.
Read the guide →Interpreter and relay calls
Not confident on the phone in English, or deaf, hard of hearing or speech impaired? Ways to have a business loan conversation that works for you.
Read the guide →After the call
What happens after your first call with a business loan specialist: documents, checks, valuation, approval and settlement, plus what to do if you need time.
Read the guide →New to calling a lender?
Start with what to say when you call, then skim the questions we'll ask. That's usually all the preparation a first call needs. There's no credit check when you first enquire, and if you'd rather we rang you, leave a 60-second enquiry.
Ready to talk it through?
Ring the line now if it suits, or leave your details for a call-back at a time that works. No credit check when you first enquire, and your details stay with one team.
Ringing us won't touch your credit file
One conversation, not a bidding war
A real specialist on the line