Guides
Guides for the calls that matter
Scripts, checklists and plain-English explanations for the conversations that keep a business funded: with customers, lenders, your accountant and us. New guides are added regularly.
Getting paidLender relationshipsGetting readyGrowth and hiringCash flow
How to Chase an Unpaid Invoice by Phone: Scripts
A practical phone script for chasing overdue invoices: when to call, what to say, how to handle excuses, and what to do next if the money still doesn't come.
1 October 2026
Can't Make a Business Loan Repayment? Call Your Lender
Worried about an upcoming business loan repayment? Why calling your lender early gives you more options, what to say, and where to get free help.
1 October 2026
8 Questions for Your Accountant Before You Call a Lender
A ten-minute call with your accountant can make your lender conversation far more useful. The eight questions to ask, and what to do with the answers.
1 October 2026
Receptionist or Answering Service? Costs and Cash Flow
Losing work to missed calls? How to weigh up hiring a receptionist against an answering service, the employment costs to plan for, and the cash-flow timing.
1 October 2026
Why Was My Business Loan Declined? How to Ask the Bank
Declined for a business loan? Banks under the Banking Code tell small businesses the general reason. How to ask, a phone script, and what each answer means.
1 October 2026
Slow Month? Call Past Customers to Lift Cash Flow
A quiet month doesn't have to mean waiting for the phone. How to build a call list from past customers, what to say, and how to turn calls into bookings.
1 October 2026Ready to talk it through?
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